Terms and Conditions of Sale

 

 

Accounts
Any company wishing to open an account on credit terms must complete the Application Form to Open a Trading Account.  Goods will be supplied on a Cash-on-Delivery basis until receipt by the Company of satisfactory credit and trade references.  Customers who have established credit accounts should make payment by cheque, direct credit or direct debit in accordance with agreed credit terms.

 

The Company reserves the right to refuse any account application without stating a reason.  Further to this, the Company also reserves the right at any time to demand immediate payment of any account whether due or not and to take legal action to recover the debt and any costs.

 

Terms
Payments are strictly cash on delivery, unless credit terms have been previously arranged with the Company.  Payment terms are strictly 28 days month following deliveries unless by previous agreement.  Settlement in accordance with our terms is necessary to ensure continuity of supplies.  Further deliveries shall not be dispatched until payment terms have been honoured. 

 

If the Customer fails to make payment in accordance with the stipulated terms, the account will attract late interest charges at a rate of 3% above the Northern Bank base lending rate from the date of the invoice to the date of payment for the order.  On each occasion of any cheques, standing orders or direct debits due from a customer being dishonoured, a charge of £25 will be passed on to the Customer. 

 

Title to all goods supplied under these conditions shall pass to the customer upon full payment being made, however, risk of loss or damage to the goods passes upon delivery.  The Company may recover these goods at any time if payment is not made within the period stipulated above, and for that purpose the Company or its agents may enter upon any land or building upon which the goods are situated.

 

Orders
All orders should be placed with the sales office or online at www.epicurefoods.net.  Orders are subject to our availability, as circumstances beyond our control may occasionally cause shortages.  We will usually offer a suitable alternative for your approval.  Our sales staff will be able to advise you on delivery scheduling over or after holiday periods. 

 

Deliveries
Although we shall use our best endeavours to achieve delivery by the date stated at the time of ordering, we shall have no responsibility for any delays, whatever their cause, which are outside our control. 

 

All goods should be checked and signed for by the customer or their agent at the time of delivery.  No claims for damages, shortages or incorrect goods will be accepted unless reported at the time of delivery.  A minimum order value of £40 will apply per delivery.  Orders below this value will incur a delivery surcharge of £2.50. 

 

Products and Ingredients
All goods are offered subject to availability.  We reserve the right to withdraw any product without previous notice and to modify the specification of the materials and ingredients used in our products.

 

Pricing
Although every effort will be made to hold price firm, we reserve the right to alter any price without notice.  The effective price will be that ruling at the time of dispatch.  All prices quoted are strictly net and exclusive of VAT, which will be added to the invoice, where appropriate, at the current rate.

 

Invoicing Queries
If your company has a dispute/query regarding any matter relating to invoicing then the remainder of the statement – not including the disputed items – must be settled in full as previously set down under the ‘terms’ outlined above.

 

Complaints
Epicure Select Foods Ltd operates a complaints procedure.  Any product that falls below the expected standard should be reported immediately.  Customers should quote batch number/production date, best before date and details of non-conformance.  The offending item should then be returned and marked for the attention of the Quality Control Manager.  In emergencies, please contact the Managing Director on mobile 078 0110 8202.

 

Claims
No claim arising from temperature defect will be considered after delivery has been accepted.  Claims for damages or shortages must be noted on the delivery docket, as we cannot accept responsibility for damages or shortages discovered after the delivery has been made and signed for by the customer or their agent. No goods are sold on a ‘sale or return’ basis and no goods will be accepted for return without the Company’s prior agreement. 

 

Claims relating to defective goods should be put in writing within 30 days of the delivery date.  Non-conforming products must be retained for our inspection. 

 

Liability
Nothing in these conditions affects the statutory rights of the consumer.  Subject to these, our liability in respect of goods supplied by the Company is limited to the replacement of any such goods that are proved not to comply with the description or samples or to be defective / unsuitable for the purpose intended due to faulty materials or ingredients.

 

Special Requirements
The Operations Director will be willing to discuss your special requirements – telephone 028 9084 3800.

 

Answer Phone
Our answer phone service is available outside office hours.  Please leave your name and telephone number when placing orders.  Alternatively, you can e-mail us at sales@epicurefoods.net or fax us on 028 9084 8451.  Every effort will be made to fulfil your requirements where possible.

 

Orders and Contract
By placing an order with the Company in person, via e-mail, online or the telesales department, the Customer is offering to contract with the Company on the basis of these terms and conditions.  Hence, the Placing of an Order Indicates Acceptance of these Terms